Manager, Clinical Retention (South Central and West Regions - CA, AL, AZ, AR, CO, HI, OK, MO, NM, MS, TX, LA, KS, MT, UT, ID, WA, OR, NE, NV)

Location: U.S. role based in California; hybrid working arrangement with required on-site work from an hirify.global office. Occasional travel is required.

Annual base salary: $126,300–$189,450, with potential incentive compensation.

Company

hirify.global is a medical device company developing the Omnipod insulin management platform and other wearable subcutaneous drug-delivery technologies for people with diabetes and other conditions.

What you will do

• Lead clinical retention strategy and execute programs that improve customer adoption, retention, satisfaction, and clinical outcomes.
• Manage, coach, and develop Clinical Retention Specialists and Senior Clinical Retention Specialists.
• Translate retention, churn, CSAT, and adoption data into insights, dashboards, pilots, and process improvements.
• Oversee daily operations and ensure high-quality, compliant interactions with customers and healthcare providers.
• Handle complex clinical, technical, therapy-related, and customer experience escalations.
• Partner with product, customer experience, leadership, and external clinical stakeholders to improve retention playbooks, products, and scalable tools.

Requirements

• Bachelor’s degree in a clinical field.
• Active RN or RD license and maintained CDCES certification.
• 8+ years of experience supporting insulin pump therapy and diabetes technologies.
• 3+ years of experience leading and developing clinical teams.
• Experience with retention strategy, customer lifecycle management, or clinical support operations.
• Deep knowledge of the Omnipod product portfolio and ability to follow FDA, HIPAA, quality, regulatory, and documentation standards.

Nice to have

• Experience with call center or remote support operations in a regulated FDA environment.
• Industry or commercial experience supporting diabetes technology.
• Experience with Salesforce, CRM systems, and customer analytics tools.
• Structured troubleshooting, customer assessment, business analysis, and continuous improvement experience.

Culture & Benefits

• Performance-driven environment focused on customer outcomes and improving lives through innovative medical technology.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and employee wellness programs.
• Hybrid work with a secure and confidential workspace.