Client Services Officer (Fintech)

Location: London office, The Point - Cross Border; onsite

Company

hirify.global is a global technology organization providing commercial payment solutions for fuel, payables, toll, and lodging expenses across more than 80 countries.

What you will do

• Support clients throughout the full lifecycle, from onboarding through ongoing account management.
• Manage service requests and deliver high-touch support across a global client portfolio.
• Process client reviews, resolve client and internal queries, and meet service-level agreements.
• Maintain relationships with clients, banking partners, Sales, Compliance, Operations, and Front Office teams.
• Support KYC and AML activities, maintain accurate client records, and monitor regulatory compliance.
• Contribute to operational projects and identify opportunities to improve client servicing and efficiency.

Requirements

• At least 2 years of experience in client-facing services, operations, onboarding, or KYC-related work.
• Knowledge of KYC and AML documentation requirements.
• Strong client relationship management, stakeholder engagement, communication, and collaboration skills.
• High attention to detail, accuracy, effective time management, and organizational ability.
• Ability to analyze problems, think strategically, manage priorities, and work proactively in a fast-paced environment.
• Commercial awareness and commitment to delivering strong client outcomes.

Nice to have

• Experience in financial services, payments, FX, fintech, or alternative investments.

Culture & Benefits

• Assigned workspace in the London office and company-issued equipment.
• Formal, hands-on training and career progression opportunities.
• Four-times life insurance and a pension scheme with a 5% employer contribution.
• Private healthcare and 25 days of holiday with holiday buy/sell options.
• Access to LinkedIn Learning and employee rewards and discounts.