Technical Customer Service Advisor

Location: Bucharest, Romania

Company

Global provider of water and hygiene solutions, including water treatment chemistries, process aids, cleaning and disinfection products, and monitoring and control systems.

What you will do

• Handle incoming technical service requests by phone and through other channels.
• Record customer requests accurately in the case management system.
• Provide first-level remote support and service status updates.
• Create and manage service orders related to customer requests.
• Process customer complaints in a professional, solution-oriented manner.
• Collect customer feedback and insights to improve products, services, and internal processes.

Requirements

• Completed commercial, technical, or comparable training or university education.
• Good knowledge of SAP G3, Salesforce, and Microsoft Office.
• Knowledge of equipment and machine portfolios.
• Good written and spoken English is required.
• Technical understanding and ability to support service-related inquiries.
• Strong communication skills, customer and sales orientation, flexibility, resilience, and teamwork.

Culture & Benefits

• Benefit platform, life insurance, and private medical care.
• Holiday allowance and Christmas and Easter bonuses.
• Extra vacation days, including birthday leave and an additional day added annually.
• Target-based annual bonus.
• International work environment focused on customer service, collaboration, innovation, and continuous improvement.
• Career growth and professional development opportunities.