1 день назад
Solar After-Sales Technical Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Solar After-Sales Technical Manager (Renewable Energy): Leading after-sales operations in Mozambique, including customer service, warranty administration, spare parts coordination, technical support, and team management with an accent on service quality, customer satisfaction, and operational efficiency. Focus on improving service turnaround times, designing more efficient processes, managing complex warranty and inventory workflows, and delivering performance against service-level and customer experience KPIs.
Location: Nampula, Mozambique; hybrid workplace
Company
is an off-grid solar energy company combining solar products, appliances, PAYG financing, fintech, and field operations to expand access to affordable and reliable energy.
What you will do
- Lead after-sales operations and ensure timely resolution of customer complaints, warranty claims, and service requests.
- Coordinate technical teams, service partners, and third-party providers for quality repairs, maintenance, and replacements.
- Supervise, mentor, and train after-sales executives, technicians, and support staff.
- Manage warranty approvals, rejections, documentation, and spare-parts inventory and procurement.
- Build relationships with key customers, handle escalations, collect feedback, and maintain service-level agreements.
- Develop service processes and systems, prepare performance reports, remove bottlenecks, and improve efficiency, profitability, and customer satisfaction.
Requirements
- Degree in Engineering or a related field from a recognized regional or global university; an advanced degree is an advantage.
- At least 6 years of after-sales service experience in consumer electronics, renewable energy, mobile technology, or a similar industry.
- Experience managing an after-sales function and delivering results against service standards and established goals.
- Strong communication, planning, coordination, organizational, analytical, and problem-solving skills.
- Ability to lead teams, manage customer concerns, remain effective in fast-paced environments, and adapt to changing circumstances.
- Professionalism, integrity, humility, initiative, and interest in expanding energy access and creating economic opportunities.
Culture & Benefits
- Professional growth in a rapidly expanding, high-social-impact renewable energy industry.
- Open-minded and collaborative culture focused on innovation and impact.
- Multicultural environment with colleagues from different geographies, nationalities, and backgrounds.
- Structured learning and development programs through the Sun Center for Leadership.
- Commitment to a diverse and inclusive workplace.
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