Agentic AI Developer

Location: Hybrid office policy in Dubai, United Arab Emirates

Company

Enterprise CRM software for managing high-volume customer interactions and complex operational workflows across sales, support, and partner channels.

What you will do

• Design and implement agentic AI features for CRM workflow automation and decision-making.
• Build orchestration layers coordinating multi-step agent actions and external integrations.
• Integrate multiple LLM providers and maintain model-selection logic for latency and cost SLAs.
• Create evaluation suites and metrics covering agent correctness, safety, and long-term effectiveness.
• Build monitoring, alerting, and runbooks to mitigate failures and unintended behaviour.
• Collaborate with product managers, platform engineers, and support teams to prioritise use cases and measure business impact.

Requirements

• Proven experience delivering AI or agentic prototypes into production systems.
• Substantial experience with Large Language Models, orchestration tooling, major providers, and fine-tuning techniques.
• Strong software engineering skills in Python, TypeScript, or similar languages, with experience building robust APIs and services.
• Practical experience creating evaluation frameworks, A/B tests, and metrics-driven product iterations.
• Operational experience managing servers, CI/CD, and deployment tooling for ML services.
• Excellent stakeholder communication and the ability to translate technical trade-offs into product decisions.

Culture & Benefits

• Flexible working arrangements within a hybrid office policy.
• Comprehensive health insurance and wellbeing support.
• Generous paid time off and public holiday allowances consistent with local regulations.
• Budget for professional development, conferences, and relevant certifications.
• Access to cloud credits and tooling for AI experimentation.