Live Operations Specialist (Gaming Infrastructure)

Location: Alpharetta, Georgia, United States; hybrid work with two days per week in the Alpharetta office. Candidates must already live within a 40-mile radius. Rotating schedules are Sunday–Wednesday or Wednesday–Saturday, with day shifts from 10:00am–8:00pm or evening shifts from 3:00pm–1:00am.

Company

hirify.global provides global gaming and network infrastructure focused on low latency, zero packet loss, scalability, and reliable service delivery.

What you will do

• Monitor live systems 24/7 and identify or resolve issues before customers are affected.
• Troubleshoot incidents across servers, networks, software layers, hardware alerts, and DDoS protection systems.
• Keep customers informed during incidents, resolve tickets, and escalate root-cause findings to internal teams or vendors.
• Provide hands-on support for remote data centers when required.
• Manage planned and emergency service changes, including customer notifications about maintenance.
• Automate routine tasks and maintain operational processes and documentation.

Requirements

• At least 3 years of experience in NOC, LiveOps, networking, or a similar operations role.
• Experience handling live incidents, monitoring critical systems, and maintaining service uptime.
• Knowledge of Linux and Windows servers, logs, hardware alerts, routers, switches, and the OSI or DOD model.
• Ability to explain and ideally troubleshoot APIs.
• Strong customer communication, troubleshooting, and root-cause analysis skills.
• Availability for rotating shifts, including evenings and weekends.

Culture & Benefits

• Work with an international backbone network operating across more than 60 locations worldwide.
• Access to modern service providers and data center equipment.
• Annual bonus, 15 vacation days excluding national holidays, travel allowance, and a premium-free pension.
• Career guidance and education reimbursement.
• Ubisoft game library access and two free games every year.
• Company-funded health and vitality programs, with access to a gym at the Rotterdam office.