Customer Success Manager (Fintech)

Location

Location: Remote with offices in Mexico City and São Paulo

Company

hirify.global is an open finance API platform democratizing access to financial services in Latin America, enabling fintech innovators to access and interpret financial data and initiate payments securely.

What you will do

• Support customers technically at all lifecycle stages including pre-sales, integration, launch, and post-launch
• Develop deep knowledge of hirify.global’s products and platform to become a trusted resource
• Partner with customers to maximize value from solutions, understanding technical and business use cases
• Analyze customer data and issues to optimize onboarding and usage
• Create tailored technical documentation for enterprise accounts
• Collaborate with Product and Engineering teams to incorporate customer feedback and influence roadmap

Requirements

• Must have 5+ years experience in onboarding, pre-sales, or similar customer-facing roles
• Fluent English required
• Working knowledge of Excel, PowerPoint, Word, and strong writing skills
• Degree in Engineering, Computer Science, Information Systems, or related fields
• Experience with APIs and technical documentation
• Empathy and strong communication skills for professional conversations
• Logical, data-driven, analytical problem-solving skills
• Ability to manage multiple customers under tight deadlines in dynamic environments
• Comfortable leveraging AI tools to enhance workflows

Nice to have

• Familiarity with fintech, open banking, and payments
• Programming expertise in one or more languages
• Project management experience
• Fluent Portuguese
• Experience leveraging AI to transform work or build projects

Culture & Benefits

• Stock options and annual company bonus linked to performance
• Flexible working hours and remote-friendly environment
• Health insurance and paid time off on birthday
• Training budget and team building events
• Renew laptop every 3 years and fitness/wellness stipends
• Yearly company and department offsites

Hiring process

• People team chat
• Take-home challenge
• Technical challenge presentation
• Team fit and manager chat
• Meet the founders