Export Customer Service Representative (International Logistics)

Location: Caerphilly, United Kingdom

Company

hirify.global distributes chemicals and ingredients used in healthcare, sanitation, construction, and industrial applications, with more than 9,500 employees globally.

What you will do

• Support and develop relationships with export customers in international markets.
• Process export orders and manage customer requirements from placement through delivery.
• Prepare and coordinate commercial invoices, packing lists, certificates of origin, dangerous goods documentation, and customs paperwork.
• Coordinate shipments with freight forwarders, carriers, warehouses, sales teams, and supply chain stakeholders.
• Monitor order progress, communicate shipment updates, and resolve delivery or customs issues.
• Support export-control compliance and identify opportunities to improve customer experience and operational efficiency.

Requirements

• Comfortable using PCs, Microsoft Office, and CRM software; SAP experience is advantageous.
• Experience in export operations, international logistics, customs documentation, or global supply chain processes is advantageous.
• Strong attention to detail and the ability to coordinate multiple activities.
• Ability to investigate customer issues, identify root causes, and implement effective solutions.
• Customer-focused, organised, resilient, and effective in a fast-paced international environment.
• Knowledge of export documentation, Incoterms, customs procedures, dangerous goods regulations, or international transportation is beneficial.

Culture & Benefits

• Total Rewards package with market-aligned pay and incentives.
• Benefits supporting physical, emotional, and financial wellbeing.
• Focus on sustainable solutions and community health, safety, and wellbeing.
• Inclusive culture with employee resource networks and development opportunities.