Customer Support Officer (BE)

Location: Hybrid work from the office in Ghent, Belgium

Company

hirify.global is a SaaS scale-up developing a Transport Management Platform that automates administrative processes, optimizes logistics planning, and improves efficiency, profitability, and sustainability.

What you will do

• Serve as the first point of contact for customers through chat.
• Answer questions and guide users through the Transport Management Platform.
• Investigate technical problems, identify root causes, and collaborate with Engineering.
• Translate complex issues into clear, customer-friendly explanations.
• Share customer feedback and recurring issues with internal teams to improve the product experience.
• Support the Onboarding team by importing customer data, rate cards, and fleet information.

Requirements

• Previous experience in customer service, customer support, or a related role.
• Excellent English communication skills required.
• Strong organizational and multitasking skills.
• Proactive approach to learning new systems and processes.
• Comfort working with software products in a fast-paced scale-up environment.

Nice to have

• Experience with SaaS products.
• Experience in logistics.
• Additional European languages.

Culture & Benefits

• Competitive salary package with benefits.
• Growth opportunities within an international scale-up.
• Flexible hybrid working environment in the Ghent office.
• Collaborative and friendly team focused on curiosity, ownership, and continuous learning.