Customer Support Officer (UK) (SaaS)

Location: Hybrid working from the London office, United Kingdom

Company

hirify.global is a London-, Ghent-, and Chicago-based SaaS scale-up developing a cloud-based Transport Management Platform for more efficient, profitable, and sustainable logistics operations.

What you will do

• Serve as the first point of contact for customers via chat, answering questions and guiding users through the platform.
• Explain technical and complex issues clearly to customers.
• Investigate technical problems and collaborate with Engineering to identify root causes.
• Share customer feedback and recurring issues with internal teams to improve the product experience.
• Build deep product knowledge of the Transport Management Platform.
• Support the Onboarding team by importing customer, rate card, and fleet data into the system.

Requirements

• Previous experience in customer service, customer support, or a related role.
• Excellent English communication skills required.
• Strong organisational and multitasking skills.
• Proactive approach to learning new systems and processes.
• Comfort working in a fast-paced scale-up environment.
• Technical aptitude and interest in software products.

Nice to have

• Experience with SaaS products.
• Experience in logistics or transport management.
• Additional European languages.

Culture & Benefits

• Competitive salary package with benefits.
• Flexible working environment with hybrid work from the London office.
• Growth opportunities in a fast-scaling international company.
• Collaborative environment focused on curiosity, ownership, and continuous learning.