Sr. Customer Service Representative

Location: Las Vegas, Nevada, United States

Company

hirify.global is a technology-powered fulfillment and logistics partner for ecommerce and direct-to-consumer brands, operating owned fulfillment centers across the US, Canada, the UK, and Europe.

What you will do

• Serve as the primary point of contact for merchants and manage daily phone, chat, email, and ticket communications.
• Resolve merchant issues by coordinating with warehouse operations, internal teams, and developers.
• Educate merchants on services, support special projects, and identify opportunities for service upgrades and product solutions.
• Analyze merchant credits and data trends to support continuous service improvements.
• Lead regular client meetings and build long-term merchant relationships.
• Act as a Customer Service subject matter expert, hold office hours, and mentor customer service representatives.

Requirements

• 3–5 years of experience in customer service or account management.
• Experience in logistics, supply chain, ecommerce, or a related field is highly preferred.
• Bachelor’s degree or equivalent relevant work experience.
• Strong verbal and written communication, active listening, and de-escalation skills.
• Ability to learn and use software tools, including CRM systems; Salesforce or Zendesk experience is a plus.
• Strong organization, problem-solving, analytical, collaboration, and mentoring skills.

Culture & Benefits

• Paid time off and nine paid holidays in the US.
• 401(k) matching and merit reviews.
• Health, vision, and dental insurance options.
• Regular team-building events and an employee referral program.
• Casual, inclusive, and fast-paced work environment focused on merchant success and continuous improvement.