Technical Support Engineer - Cloud (Remote, GBR) (Cybersecurity)

Location: United Kingdom — Remote

Company

CrowdStrike is a cybersecurity company developing an AI-native platform that protects organizations and processes nearly 3 trillion events per day.

What you will do

• Resolve customer issues through telephone, email, chat, and remote access.
• Investigate technical problems, identify root causes, and provide recommendations and action plans.
• Support customers with integrating, deploying, and maintaining the CrowdStrike service.
• Coordinate escalations with internal stakeholders and engineering teams, including documenting product bugs.
• Create knowledge base content and lead technical communications to share best practices.
• Act as a subject matter expert for one key product feature and drive process improvements.

Requirements

• Bachelor’s degree or equivalent.
• 2+ years of experience in customer support, technical support, system administration, or a related customer-facing role.
• Experience supporting and deploying cloud technologies, including AWS, Azure, or GCP.
• Expertise in managing and troubleshooting Kubernetes and containers.
• Technical expertise with Linux platforms.
• Strong analytical, organizational, communication, relationship-management, and customer-service skills, with the ability to work independently and collaboratively.

Nice to have

• Experience supporting and troubleshooting APIs, hybrid environments, or kernel-level security solutions.
• Experience with security applications such as antivirus, VPN, firewalls, or proxies.
• Experience with Splunk.
• Relevant AWS or Google Cloud certifications.

Culture & Benefits

• Remote-first culture with autonomy and flexibility.
• Competitive compensation and equity awards.
• Physical and mental wellness programs.
• Competitive vacation, holidays, and paid parental and adoption leave.
• Professional development opportunities, employee networks, geographic groups, and volunteer activities.