Customer Solutions Engineer (Cybersecurity)

Location: Remote - UK

Company

hirify.global provides an enterprise cybersecurity platform and customer-focused technical services.

What you will do

• Serve as a flexible technical resource for challenging or recurring customer situations beyond standard support.
• Lead short-term, project-based technical engagements for customers without a dedicated Technical Account Manager.
• Partner with Customer Success Managers to assess needs, investigate issues, and determine next steps.
• Optimize the platform through configuration reviews, best-practice setup, and proactive tuning.
• Document session recaps and recommendations in the CRM and identify relevant feature adoption or deployment opportunities.
• Recognize out-of-scope situations and provide clear hand-offs to Critical Situation Management or Technical Support.

Requirements

• Must be based in the UK for this remote role.
• 3+ years of experience in a customer-facing technical role involving email infrastructure, IT security or administration, engineering, or technical support.
• Experience in enterprise SaaS or cybersecurity and sufficient platform expertise to work independently with customers.
• Strong triage judgment and the ability to manage multiple concurrent, time-bound engagements.
• Excellent communication skills across technical and business stakeholders, including senior customer audiences.

Nice to have

• Familiarity with email authentication and delivery protocols.
• Experience with Microsoft 365 or Google Workspace.
• Experience in a pooled technical resource model such as professional services, deployment, or solutions engineering.
• Bachelor’s degree in a technical field or equivalent hands-on experience.

Culture & Benefits

• Flexible technical engagements across a broad customer base rather than ownership of a fixed set of accounts.
• Opportunities to surface recurring patterns to Product, Engineering, and Customer Success.
• AI-assisted tools may support interview preparation, while hiring decisions are made by people.
• Pre-employment checks are required after a conditional offer and follow applicable legislation and company security and privacy policies.