Senior Technical Support Engineer (SIEM/Cybersecurity)

Location: Remote in Portugal; occasional in-person interview may be required.

Company

hirify.global provides an AI- and automation-powered cybersecurity platform used by enterprises, government agencies, and managed security service providers.

What you will do

• Act as the primary escalation point for critical and high-impact customer issues.
• Lead hands-on troubleshooting of SIEM pipelines, log ingestion, parsing, normalization, network security, endpoint telemetry, cloud telemetry, performance, scalability, and data integrity issues.
• Participate in support ticket rotation, including on-call and weekend coverage.
• Lead root cause analysis and implement corrective and preventive actions.
• Engage with customers during Severity 1 incidents, lead resolution calls, communicate status, and translate technical findings into actionable guidance.
• Collaborate with Engineering, Product, DevOps, and SOC teams on releases, upgrades, deployments, supportability, and product improvements.

Requirements

• 5+ years of experience in technical support, systems engineering, or security operations.
• Deep understanding of SIEM architectures, log pipelines, TCP/IP, DNS, HTTP, Syslog, Linux systems, troubleshooting, and performance tuning.
• Hands-on experience with log parsing and normalization using regex, JSON, CEF, and LEEF.
• Experience with AWS, Azure, or GCP and security technologies including firewalls, IDS/IPS, EDR, and IAM.
• Strong troubleshooting skills across distributed systems and a background in SIEM, cybersecurity, or large-scale observability platforms.
• Portuguese fluency is required.

Nice to have

• Experience supporting enterprise or MSSP customers.
• Background in SOC operations or incident response.
• Familiarity with Elasticsearch, Kafka, Kubernetes, or similar platforms.
• Experience operating in 24×7 global support environments.

Culture & Benefits

• Remote work arrangement in Portugal.
• Participation in a global cybersecurity environment focused on diversity, openness, collaboration, and innovation.
• Exposure to sophisticated cyber threats, AI, automation, and high-impact customer incidents.