19 часов назад
Support Engineer II (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Support Engineer II (Cybersecurity): Providing expert technical support for complex software environments with an accent on Zendesk automation, microservices, APIs, and system integrations. Focus on resolving escalated issues, optimizing support workflows, building automation with tools such as Superblocks, n8n, and Tines, and mentoring junior engineers.
Location: Remote - Czech Republic
Company
provides cybersecurity threat hunting, detection, and remediation technology for commercial customers, based on expertise from former NSA cyber operations specialists.
What you will do
- Resolve complex technical issues escalated from Tier 1 support and troubleshoot software, microservices, APIs, integrations, deployments, and configurations.
- Optimize Zendesk workflows using automations, triggers, macros, and other support tools.
- Collaborate with Engineering and Product to identify, report, and prioritize bugs and product enhancements.
- Analyze ticket trends and implement proactive solutions to reduce ticket volume and improve response times.
- Build and optimize support automation with Superblocks, n8n, Tines, webhooks, and scripting.
- Document support and automation processes, create knowledge-base materials, and mentor junior engineers.
Requirements
- 3+ years of experience in Technical Support or Customer Support within complex software environments.
- Proficiency with Zendesk automations, triggers, and macros.
- Understanding of microservices, APIs, Docker containers, cloud services, and DevOps practices.
- Experience troubleshooting Windows and macOS, using PowerShell, Sysinternals Suite, and remote support tools.
- Strong networking knowledge, including IP addressing, VLANs, DNS, DHCP, and firewalls.
- Experience with Python, Bash, or Ansible and cloud platforms such as AWS or Azure.
Nice to have
- CompTIA A+, Network+, or Security+ certification.
Culture & Benefits
- Remote work for employees based in the Czech Republic.
- International employees receive benefits aligned with local market standards and applicable country requirements.
- Eligible US employees receive health, vision, dental, life insurance, 401(k), and discretionary time off.
- Global equity participation is available, with details varying by location and employment structure.
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