CAM Operations Associate II

Location: Getzville, New York, United States of America

Salary: $18.00–$28.31 per hour

Company

M&T Bank provides banking and customer asset management services.

What you will do

• Process mortgage insurance claim requests for the appropriate insurance company.
• Complete REO payee header requests, foreclosure evaluations, and mortgage or consumer check processing.
• Initiate and complete state demand letter procedures, including registration and mail merge activities.
• Manage Online Letter Writer queues, certified mail labels, UPS requests, scanning, and indexing.
• Support mail sorting, delivery, and warehouse operations.
• Identify and resolve operational issues, escalating complex matters to a supervisor while maintaining compliance controls.

Requirements

• At least one year of relevant office or mortgage collections experience.
• Proficiency with word processing, spreadsheet, and email software.
• Strong communication, time management, analytical, and problem-solving skills.
• Ability to work independently and support multiple business lines.
• Knowledge of applicable state and federal regulations and banking policies is required or preferred depending on department needs.
• Work location: Getzville, New York, United States of America.

Nice to have

• Associate’s degree.
• One year of accounting experience.
• Two years of legal document processing or foreclosure experience.
• Ability to provide direction and lead others.
• Notary Public certification and knowledge of M&T Bank systems.

Culture & Benefits

• Work supports internal Customer Asset Management departments.
• Maintain internal control standards and address audit or regulatory findings.
• Promote a workplace that supports belonging and reflects the M&T Bank brand.