2 дня назад
Implementation Manager, Software (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Implementation Manager, Software (SaaS): Leading end-to-end software onboarding, migrations, and offboarding for Xplor Education platforms with an accent on team leadership, customer adoption, and delivery quality. Focus on coordinating complex customer implementations, improving onboarding processes, managing stakeholder risks, and using data to drive operational improvement.
Location: 3000 Melbourne, VIC, Australia; hybrid work with 2–3 days per week in the office and the remainder from home
Company
provides vertical software, embedded payments, and AI-powered capabilities for education and other membership- and service-based industries.
What you will do
- Lead, coach, and develop the Onboarding Team Lead, Enterprise Onboarding Specialists, Onboarding Specialists, and Data Specialists.
- Manage team capacity, priorities, and daily onboarding delivery across Xplor Education software products.
- Oversee end-to-end onboarding, migration, and offboarding across Xplor, Discover, QikKids, and MyWaitlist.
- Improve onboarding and migration processes to increase quality, efficiency, and customer adoption.
- Partner with Sales, Product, Customer Success, and Billing to resolve issues and improve customer handoffs.
- Coordinate complex customer implementations, manage risks, and use data and feedback to drive continuous improvement.
Requirements
- At least 5 years of experience leading and developing customer-facing teams.
- Strong experience in customer onboarding, implementation, or service delivery, ideally in SaaS, software, or education technology.
- Experience managing team priorities, workloads, and daily operations in a fast-paced customer environment.
- Ability to use data, customer feedback, and team insights to identify trends and improve onboarding quality and efficiency.
- Strong stakeholder management, communication, issue resolution, and change-support skills.
- Must be legally authorised to work in Australia; visa sponsorship is not available.
Culture & Benefits
- Values include finding a better way, doing the right thing, direct communication, collaboration, and ownership.
- Flexible hybrid working arrangements.
- Paid parental leave and three additional volunteer days.
- Access to global mentorship, Diversity & Inclusion initiatives, and mental health support.
- Unlimited access to Cornerstone Learning and up to 10% of working time for career development.
Hiring process
- Submit a CV and cover letter.
- Include the word “moonshot” at the top of the cover letter.
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