Customer Success Intern (AI/SaaS)

Location: Stuttgart, Germany with remote work; regular attendance at the Stuttgart office is required. The exact office rhythm will be discussed during the hiring process.

Company

hirify.global AI provides an agentic operating system for frontline workers in retail, manufacturing, and logistics, combining secure identity, communications, employee apps, and AI-powered workflows.

What you will do

• Support the Customer Success team with day-to-day customer interactions, challenge resolution, and shared customer goals.
• Help set up, customize, and optimize employee apps for customer needs.
• Create and refine onboarding and training materials, including guides, presentations, and best practices.
• Prepare customer meetings, interactive workshops, and kick-off events.
• Contribute to the planning and development of customer success stories.
• Experiment with AI tools for content creation, customer feedback analysis, and internal process optimization.

Requirements

• Currently studying or recently graduated with a Bachelor's or Master's degree in business, a STEM subject, economics, or a related discipline.
• Available for a six-month placement, starting as soon as possible.
• Structured working style, ability to manage several topics at once, and reliable follow-through.
• Confidence with Excel or Google Sheets and ability to create concise, effective presentations.
• Strong interest in AI tools and willingness to try new approaches.
• Fluent German and English, written and spoken.
• Ability to attend the Stuttgart office regularly.

Nice to have

• Initial experience in Customer Success, consulting, project management, or SaaS.

Culture & Benefits

• Remote-first work model with regular in-office collaboration in Stuttgart.
• Close collaboration with the Head of Customer Success and exposure to large enterprise customer relationships.
• Opportunity to shape the product and see the direct results of work.
• EGYM Wellpass membership and JobRad bike leasing.
• Regular team events and Culture Days.

Hiring process

• The exact rhythm of regular Stuttgart office attendance will be discussed openly during the hiring process.