Senior Claims Process Improvement Specialist (Claims Operations)

Location: Remote within the USA; Monday–Friday, 8:30 AM–5:00 PM EST. Occasional travel may be required for meetings, collaboration, or team-building activities.

Salary: $76,000–$100,000 annually, plus an opportunity for an annual company bonus incentive.

Company

hirify.global provides membership, travel, insurance, financial services, and roadside assistance through AAA and affiliated brands across 14 states and two U.S. territories.

What you will do

• Lead Claims process improvement initiatives and develop implementation and change management strategies.
• Assess needs, gather business requirements, identify operational gaps, and design improved workflows.
• Analyze data and information flows to determine root causes of inefficiencies and recommend solutions.
• Plan, oversee, monitor, and report on projects, including timelines, objectives, budgets, and outcomes.
• Work with technology and functional teams to implement Claims systems and other solutions.
• Lead business readiness activities and support training for process, application, and technology changes.

Requirements

• Bachelor’s degree in a related field.
• Minimum 4 years of claims-handling experience.
• Experience evaluating, documenting, implementing, and measuring process and procedure improvements.
• Experience with project management, cost-benefit analysis, workflow documentation, performance interventions, and management presentations.
• Ability to lead multifunctional teams, manage concurrent projects, solve complex problems, and communicate effectively.
• Ability to work remotely from the USA during EST business hours. A valid driver’s license is required when the role involves in-person inspections or frequent in-person member meetings.

Nice to have

• Project Management Professional certification.
• Experience with PowerPoint, Tableau, Visio, process flowcharts, gap analysis, and process improvement best practices.
• Knowledge of ACG Claims systems, project management tools, and multiline claims operations.

Culture & Benefits

• Medical, prescription, dental, vision, HSA, FSA, and Employee Assistance Program options.
• Company-paid life insurance, disability coverage, and optional supplemental insurance.
• 401(k) with company matching and additional company contributions, subject to vesting requirements.
• Paid time off, company holidays, mental health and floating holidays, volunteer day, and other paid leave programs.
• Tuition assistance, professional certification reimbursement, career development opportunities, AAA membership, and adoption assistance.

Hiring process

• Employment is subject to a background check and drug screen based on position requirements.