Retail Manager (Fintech)

Location: Uganda

Company

hirify.global is a fintech company providing financed smartphones and other asset-financing products to customers across Africa.

What you will do

• Lead day-to-day retail operations across outlets, locations, sales channels, customers, and sales agents.
• Manage device stock across service centres, depots, partner locations, retail outlets, zones, and repair centres.
• Set retail network standards and governance for outlet openings, relocations, closures, inventory, security, and compliance.
• Optimize stock levels by monitoring device aging, coordinating rebalancing, reducing slow-moving stock, and preventing losses.
• Manage retail systems, third-party partners, repairs, device swaps, escalations, budgets, and cost reporting.
• Coach retail teams, manage performance, and coordinate with Sales, BI, Audit, Warehouse, Care, Finance, HR, Legal, and other functions.

Requirements

• Bachelor's degree in Business Administration, Operations or Supply Chain Management, Logistics, or a related field.
• Demonstrable experience in operational management, including at least 3 years in a leadership or people-management capacity.
• Experience managing field-based operational teams and coordinating desk-based resources.
• Strong data analysis, data visualization, trend interpretation, KPI monitoring, and cost-effective decision-making skills.
• Leadership, team development, stakeholder management, influencing, accountability, and customer-service skills.
• Ability to manage risk, compliance, change, continuous improvement, and complex escalations under pressure.

Nice to have

• Experience in retail management, inventory management, returns management, customer service, or third-party contract management.

Culture & Benefits

• Career development programs, coaching partnerships, and on-the-job training.
• Family-friendly policies and a focus on employee well-being.
• Flexible working practices.
• Equal-opportunity and affirmative-action employment environment.

Hiring process

• Applications are reviewed on a rolling basis, with shortlisting and interviews possible at any stage.
• Successful applicants undergo pre-employment background checks covering criminal records, identity, qualifications, employment history, and references.