Operations Manager (Fintech)

Location: Mandaluyong City, Manila, Philippines; onsite. Weekend and holiday availability is required, with travel based on business needs.

Company

hirify.global provides digital remittance and financial services that help customers move and manage money across borders.

What you will do

• Lead operations supporting hirify.global Business products, including small and micro businesses, freelancers, and other B2B customers.
• Manage service-level agreements, quality, productivity, capacity, KPIs, reporting, and operational performance.
• Lead hiring, succession planning, performance management, career development, coaching, and employee engagement.
• Execute operational roadmaps and continuous improvement initiatives to improve processes, tools, scalability, and the work environment.
• Identify operational risks and coordinate solutions with Customer Success, Product, Program Management, HR, Legal, Compliance, and other stakeholders.
• Support operational projects and programs for current and future products, services, and markets across service delivery sites.

Requirements

• At least 3 years of Operations Management experience.
• Proven experience handling both B2B and fintech or financial accounts.
• Bachelor’s degree in a technical or business field, or equivalent experience.
• Strong analytical, critical-thinking, problem-solving, organizational, and communication skills.
• Experience with people leadership, performance management, operational metrics, process improvement, and stakeholder collaboration.
• Must be amenable to onsite work and weekend and holiday schedules.

Culture & Benefits

• Connected Work Culture with in-office collaboration and an expectation of at least 50% office attendance for corporate team members.
• Rice and transportation allowances.
• Paid vacation and medical, dental, and vision coverage.
• Accident and life insurance.
• Employee Stock Purchase Plan, mental health benefits, and family-forming benefits.