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Описание вакансии
Agent Operations Territory Lead
Company
Wave Mobile Money Inc.
Conditions
6 days ago Lead Abidjan, Cote d'Ivoire Full Time Operations Jobs by Wave Mobile Money Inc.
Wave Mobile Money Inc. Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa. Its offerings include money transfers, deposits and withdrawals, bill payments, airtime purchases, merchant payments, collections, bulk payments, and checkout APIs. Series A Company intelligence Distributed Funding history Series A ($200M) Investors Sam Altman Stripe Founders fund Partech sequoia-heritage About Wave Mobile Money Inc. Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries. View jobs by Wave Mobile Money Inc.
Skills
Agency Banking Agent Network Compliance Customer Service Fmcg Liquidity Mobile Money Operations Recruitment Risk Management Team Management Training
Candidate Availability
Abidjan · Required Côte d’Ivoire · Required Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You manage product rollouts and agent operations across a designated territory. You lead agent recruitment and training, ensure legal and policy compliance, coordinate branding and supplies, monitor liquidity, manage risk and performance, close underperforming agents, and promote excellent customer service.
Requirements
- At least 2 years of experience managing an agent network in Côte d’Ivoire’s mobile money, agency banking, or FMCG sectors
- Ability to manage field-based operations across large geographical locations
- Willingness to travel and spend up to 90% of the time within assigned territories
- Experience in upcountry Côte d’Ivoire
- Fluency in French and a good level of English
Responsibilities
- Manage agent recruitment by leading Agent Openers
- Ensure agents comply with legal and policy requirements and execute valid contracts
- Ensure agents are trained on applications, contracts, rebalancing, and fraud management
- Collaborate with the BTL team to provide agent branding and supplies
- Coordinate cash and float availability with the liquidity team
- Manage risk through routine visits and agent performance assessments
- Identify and close underperforming agents
- Recover Wave items and equipment and remove branding materials
- Serve as the primary contact for agency networks using Wave products
- Champion customer service among distributors and agents
Benefits
- Health insurance for the employee and dependents
- 26 weeks of parental leave for mothers
- 4 weeks of parental leave for fathers
- Subsidized child care
- Gym memberships and fitness classes
- Airtime reimbursement
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