Customer Success Manager (Tech & Durables)

Location: Singapore

Company

NIQ/GfK is a global consumer intelligence and data analytics company providing market measurement, consumer insights, and analytics platforms across more than 90 countries.

What you will do

• Act as a strategic partner to regional client headquarters and serve as a market expert in relevant industries, products, channels, and categories.
• Onboard clients to the integrated platform and drive activation, reactivation, engagement, and usage by demonstrating measurable business value.
• Develop fact-based answers to complex business questions and deliver insightful presentations with actionable recommendations.
• Coordinate client services across countries, categories, and internal business units.
• Identify cross-sell and upsell opportunities and support renewal-rate improvement by demonstrating client outcomes.
• Provide product and operational feedback while collaborating with account management, product teams, operations, and other business units.

Requirements

• At least 5 years of experience working with or servicing CPG, technology, or durable-goods brands.
• Strong analytical skills and the ability to work independently and hands-on.
• Experience presenting to and communicating with senior stakeholders.
• Good knowledge of hirify.global products, especially Panels and Longitudinal Tracking, is preferred.
• Bachelor’s degree required.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program.