Consultant, Client Success - SMT Money Movement

Location: Singapore; at least 3 days per week in the office

Company

hirify.global provides payments technology connecting consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Own the post-sale operational relationship for a portfolio of Money Movement clients, including hirify.global Direct and related solutions.
• Lead client onboarding and implementation for new corridors, use cases, payment endpoints, and value-added capabilities.
• Develop Client Success Plans supporting client growth, transaction volume expansion, geographic scaling, and product adoption.
• Monitor and optimise transaction approval rates, processing success, service availability, funding performance, payout completion, and overall client health.
• Partner with Product, Risk, Compliance, Network, Operations, and Account teams to resolve complex issues and support new solution adoption.
• Lead business and operational reviews, training, webinars, incident response, and adoption of self-service tools, reporting capabilities, and APIs.

Requirements

• At least 5 years of relevant work experience with a Bachelor’s Degree, or equivalent experience with an advanced degree or PhD.
• Experience analysing data and translating findings into actionable business recommendations.
• Experience building trusted client relationships, creating success plans, and driving measurable action plans.
• Ability to communicate complex technical terms and processes in clear business language.
• Experience monitoring client health, managing priorities under deadlines, and liaising with specialist teams.
• Knowledge of the payments industry, including trends, threats, competitors, and regulatory environments.

Nice to have

• Six or more years of experience with a Bachelor’s Degree, or relevant equivalent experience with an advanced degree or PhD.
• Certifications or qualifications in Client or Customer Success, project management, or related areas.
• Experience in financial services and Money Movement.
• Experience developing client education and training materials, including webinars, hirify.global Rules communications, and service compliance materials.

Culture & Benefits

• Full-time employment at a global payments technology company.
• Hybrid work arrangement with at least three office days per week.
• Cross-functional collaboration with Account Executives, Product, Implementation, Risk, Compliance, Network, and Operations teams.
• Use of emerging technologies such as Generative AI tools, including ChatGPT and Microsoft Copilot, to enhance client support and operational analysis.