Senior Manager, Loyalty Program Management, Issuer Solutions – Value Added Services (Fintech)

Location: Auckland, New Zealand; at least 3 days per week in the office

Company

hirify.global provides payment technology and value-added services, including data-driven insights, digital experiences, loyalty solutions, and risk and fraud tools.

What you will do

• Own the performance and growth of issuer card-linked offer and merchant loyalty programmes across AUNZPI.
• Drive structured optimisation cycles to improve activation, engagement, repeat usage, and value delivery.
• Lead regular performance reviews and optimisation discussions with banks and merchant partners.
• Shape programme roadmaps, priorities, sequencing, and enhancements with Client Account Executives.
• Guide programme configuration, mechanics, and engagement approaches to support client growth objectives.
• Translate performance insights into clear recommendations and actions while ensuring programmes remain scalable and sustainable.

Requirements

• 5+ years of experience in loyalty programmes, card-linked offers, CRM, or customer engagement solutions.
• Strong understanding of loyalty mechanics and customer behaviour.
• Proven ability to drive programme optimisation and growth in client-facing roles.
• Data-driven approach with strong analytical and storytelling skills.
• Excellent stakeholder engagement and communication skills.
• Ability to work from the Auckland office at least 3 days per week.

Culture & Benefits

• Work on payment and loyalty solutions used across more than 200 countries and territories.
• Collaborative, high-energy, and ambitious team culture.
• Environment focused on accountability, innovation, pace, and data-informed decision-making.
• Opportunity to deliver measurable outcomes for banks, merchants, fintechs, and cardholders.