Client Service Representative (Mandarin/Cantonese Speaker)

Location: On-site in Markham, Ontario, Canada; flexibility to work at multiple banking centres within a reasonable travel distance.

Salary: Competitive salary and incentive pay; exact amount not specified.

Company

hirify.global is a relationship-oriented bank providing personal and business banking services.

What you will do

• Support clients with day-to-day banking needs, accounts, and financial products.
• Answer questions, assist with transactions, and resolve client issues.
• Connect clients with the appropriate hirify.global team members to support their financial goals.
• Introduce clients to mobile banking applications and help them manage their banking needs digitally.
• Work flexible banking centre hours, including possible evenings and weekends.

Requirements

• Fluent English and Mandarin or Cantonese to serve clients in the community.
• Client-focused communication and interpersonal skills.
• Problem-solving ability and accountability for client issues.
• Digital literacy and interest in financial services technology.
• Legal eligibility to work in Canada at the specified location; a valid work or study permit may be required.
• Availability for on-site work and travel between multiple nearby banking centres.

Culture & Benefits

• Inclusive environment focused on trust, teamwork, accountability, and belonging.
• Banking benefits, benefits program, defined benefit pension plan, and employee share purchase plan, subject to plan terms.
• Vacation offering and wellbeing support.
• Paid Purpose Day for personal growth and development.
• Personalized recognition through the MomentMakers program.

Hiring process

• May include an attribute-based assessment and other skills tests.
• Accessible candidate accommodations are available upon request.
• Artificial intelligence tools may be used during recruitment.