Client Service Supervisor (Custody)

Location: Kraków, Poland; hybrid model with 3 days per week in the office and 2 days for a parent of a child up to 4 years old

Company

hirify.global is a global financial services firm providing investor services, capital markets expertise, technology solutions, and client management.

What you will do

• Respond to client inquiries and escalated issues, including requests from senior-level client contacts.
• Coordinate client meetings, follow-ups, and deliverables.
• Provide daily servicing support to external clients and act as a key point of contact.
• Work with Operations, Treasury, and Markets to resolve inquiries and improve service levels.
• Build internal relationships to proactively support the resolution of client issues.

Requirements

• BS/BA degree or equivalent work experience.
• 3–4 years of experience in custody or a related industry.
• Previous experience in a client-servicing-focused environment.
• Knowledge of corporate actions, equity, fixed income, and derivative investments is preferred.
• Ability to prioritize and resolve client needs quickly while working accurately in a deadline-oriented environment.
• Strong verbal and written communication skills; technical proficiency with internal or web-based systems is an advantage.

Culture & Benefits

• One Culture Celebration Day and one Community Service Day in addition to standard paid vacation.
• Private medical care and life insurance.
• Employee Assistance Program with confidential support for employees and families.
• Professional training and qualification support.
• Wellbeing Program, online Social Fund platform, and social, sport, and integration events.
• Structured onboarding program for new hires.