Customer Service Specialist (Payments)

Location: Hybrid, Warsaw, Poland

Company

hirify.global provides payments technology that supports businesses and payment activity across five continents.

What you will do

• Serve as the primary contact for assigned key account customers through phone and email.
• Receive, analyze, classify, and manage after-sales requests, complaints, and technical incidents.
• Resolve customer issues directly or coordinate with relevant departments and track follow-up actions.
• Maintain accurate customer requests, complaints, data changes, and related information in ticketing tools and internal systems.
• Support external logistics partners by monitoring service quality and providing technical support for onsite interventions.
• Deliver relevant training to logistics partners when required.

Requirements

• English and Polish communication skills are required.
• Previous experience providing professional and timely customer support.
• Strong attention to detail and accuracy in data entry and business information handling.
• Ability to prioritize tasks, manage multiple responsibilities, and work effectively under pressure.
• Excellent organizational and time-management skills with a positive, proactive, customer-focused attitude.
• Proficiency with SAP and the ability to navigate various system functionalities efficiently.

Nice to have

• Knowledge of German.

Culture & Benefits

• Hybrid work environment in Warsaw, Poland.
• Private medical and life insurance.
• MyBenefit Platform, holiday allowance, public transportation allowance, and meal allowance.
• Annual bonus.
• Training opportunities and collaboration with colleagues from around the world.