Customer Experience Associate (English)

Location: Kraków, Poland; hybrid work with three days per week in the office

Company

hirify.global is a FTSE 100 fintech serving more than 1.4 million customers across five continents and processing billions of dollars in transactions.

What you will do

• Provide digital-first customer support for products, markets, and trading platforms.
• Drive positive outcomes and deliver consistently excellent customer experiences.
• Navigate multiple digital platforms and systems while maintaining productivity and quality standards.
• Handle complex and sensitive customer issues, including calmly de-escalating difficult situations.
• Collaborate with the team while managing an individual workload independently.
• Learn and apply complex financial products and trading concepts.

Requirements

• Fluency in English is required.
• Strong communication skills across digital and phone channels.
• Resilience under pressure, personal accountability, and strong time management.
• Strong numerical aptitude, attention to detail, and an analytical problem-solving approach.
• Ability to handle complex and sensitive customer issues.
• Proactive, collaborative, curious, and committed to continuous improvement.

Nice to have

• Interest in financial markets and trading experience.

Culture & Benefits

• Hybrid working model with three days in the office.
• Competitive salary and benefits plan.
• Medical insurance with Medicover and life insurance.
• One additional day off for a birthday and two additional days off for voluntary work.
• Employee share plans, a weekly free office lunch, and an Employee Assistance Program.
• Mentorships, volunteering opportunities, employee networks, committees, awards, sports, and social clubs.