Regional Technical Support Engineer (Energy)

Location: On-site at a customer office in Petaling Jaya, Selangor, Malaysia

Company

hirify.global is an energy technology corporation developing power generation, gas turbine service, decarbonization, and energy transition solutions.

What you will do

• Provide tier-three technical support and act as the resident engineer for the AGTS customer account.
• Diagnose complex product issues escalated by field engineers and technicians.
• Lead remote and on-site investigations into system failures and performance degradation, including root cause analysis.
• Develop diagnostic tools, tests, and scripts to resolve recurring issues and vulnerabilities.
• Collaborate with R&D, customer stakeholders, and field service engineers on product reliability, performance, and knowledge transfer.
• Prepare technical reports, maintain service documentation and knowledge base articles, and coach junior colleagues.

Requirements

• Bachelor’s degree or equivalent in mechanical, electrical, control systems, or another relevant engineering discipline.
• 5+ years of experience in senior technical support, field service, or systems engineering, preferably in the energy or industrial sector.
• Strong troubleshooting, analytical, and systems engineering skills, including the ability to lead investigations and develop scripting solutions.
• Experience working independently on complex technical problems while managing customer-facing responsibilities.
• Knowledge of engineering design processes, quality assurance, workflow management, technical documentation, and customer relationship management.

Culture & Benefits

• Personal development opportunities across multiple areas of the energy industry and energy transition.
• Work in a diverse, inclusive, and internationally distributed organization.
• Supportive team environment with an open approach to professional development.
• Flexible and hybrid working arrangements are offered as a general benefit, while this role is based on-site at the customer office.