Sr Manager, Life & Annuities Claims

Location: USA - OK - Tulsa; work model prioritizes in-person collaboration while offering flexibility.

Company

hirify.global provides enterprise technology, software, managed services, and business process solutions, including insurance platforms and operations for life, annuity, property, casualty, and specialty insurers.

What you will do

• Lead day-to-day life and annuities claims processing, ensuring timely, accurate, and compliant adjudication.
• Manage and develop managers, supervisors, claims analysts, and claims processors.
• Monitor SLAs, productivity, quality, turnaround times, customer satisfaction, and other operational KPIs.
• Partner with client stakeholders to meet contractual obligations, service goals, and business priorities.
• Improve claims operations through automation, workflow optimization, root cause analysis, and corrective action planning.
• Support workforce planning, budgeting, capacity management, executive reporting, and digital transformation initiatives.

Requirements

• Bachelor’s degree in Business, Finance, Insurance, or a related field, or equivalent education and experience.
• 8+ years of progressive experience in life and annuities insurance operations, including claims administration.
• 3+ years of leadership experience managing claims operations and large operational teams.
• Expertise in claims processing, claims adjudication, policy administration, and operational controls.
• Experience leading operational transformation and continuous improvement initiatives.
• Strong analytical, communication, leadership, stakeholder management, and organizational skills.

Nice to have

• Experience in BPS, shared services, or outsourced client-facing operations.
• Advanced degree such as an MBA.
• Lean Six Sigma Green Belt or Black Belt, PMP, or another process improvement certification.
• Experience with life and annuities claims platforms, workflow systems, digital claims transformation, automation, or AI-assisted claims processing.
• Experience leading geographically dispersed or global operations teams.

Culture & Benefits

• In-person collaboration is prioritized, with flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive work environment focused on strong connections and community.
• Equal employment opportunity and disability accommodation support are provided.