Technical Project Manager (Cybersecurity)

Location: Pune, India

Company

hirify.global provides cybersecurity and SaaS solutions for enterprise customers.

What you will do

• Manage and nurture relationships with a portfolio of 10–12 large enterprise customers.
• Act as the primary technical advocate, escalation point, and trusted advisor for customer concerns.
• Develop customer success plans, monitor account health, and drive product adoption, retention, and value realization.
• Lead weekly status reviews, monthly business reviews, and quarterly business reviews.
• Coordinate Support, Engineering, QA, Product Management, Operations, and Sales during critical escalations and incidents.
• Prepare executive reports, track commitments and milestones, and facilitate root cause analysis and post-incident reviews.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• 5+ years of experience in Customer Success, Technical Account Management, Enterprise Support, or a related customer-facing role.
• 5+ years of experience working in SaaS environments.
• Strong knowledge of networking and security concepts, with experience managing enterprise customers and complex technical escalations.
• Excellent verbal, written, presentation, project management, prioritization, organizational, and stakeholder management skills.
• Ability to communicate effectively with technical teams and executive leadership.

Nice to have

• Proficiency in Arabic, particularly for supporting customers in the Middle East region.
• Experience in cybersecurity, vulnerability management, compliance, or risk management.
• Familiarity with PCI-DSS, NIST, web application security, or cloud security.
• Security+, PMP, CISM, CISSP, ITIL, or equivalent certification.
• Experience with enterprise security platforms and customer success methodologies.

Culture & Benefits

• Customer-facing work connecting Support, Engineering, Product Management, Operations, and Sales.
• Focus on innovation, teamwork, customer advocacy, and operational excellence.
• Success is measured through retention, customer health, product adoption, escalation resolution, CSAT, revenue risk reduction, and executive stakeholder satisfaction.