Customer Success Project Manager

TL;DR

Customer Success Project Manager (Endpoint Security/EDR): Lead end-to-end enterprise deployments and post-sales customer success initiatives with an accent on rollout governance, stakeholder management, and integration of Endpoint Security/EDR solutions into customer infrastructure. Focus on phased pilot-to-expansion delivery, risk/dependency tracking, and improving onboarding, adoption, and customer satisfaction across GCC/META markets.

Location: Dubai

Company

Customer success and project delivery role within hirify.global, focused on enterprise security deployments and customer engagement processes.

What you will do

• Lead end-to-end projects: scoping, planning, rollout, go-live, and stabilization for Endpoint Security, EDR, and related solutions.
• Coordinate technical design and implementation with internal teams and partners to ensure integration with customer infrastructure and security stack.
• Manage customer-side and internal stakeholders (Sales, Presales, Support, Customer Success) and maintain governance, status reporting, and project KPIs.
• Plan and execute phased deployments, including pilot and expansion stages, while tracking risks, dependencies, and escalations.
• Drive customer success activities such as onboarding, communication routines, risk visibility, adoption, and satisfaction improvement throughout the delivery lifecycle.
• Capture customer feedback and help improve onboarding, service, and delivery processes.

Requirements

• Fluent English (spoken and written).
• 7–10 years of experience in IT/Information Security with strong technical project/program management for enterprise-scale deployments.
• Strong project management practices and hands-on experience leading IT/IS implementation projects from initiation to go-live.
• Good understanding of enterprise IT/IS architecture and principles for designing scalable, secure systems and processes (networking, endpoint management, core infrastructure services).
• Experience working with distributed cross-functional teams and project tools such as Jira, Microsoft Project, and Confluence.
• Excellent executive communication and stakeholder management, including interactions with CISO/IT leadership.

Culture & Benefits

• Strategic Customer Success initiative focused on designing and embedding Customer Success processes across the organization.
• Collaboration with regional stakeholders and partners across GCC/META markets.
• Ownership of project scope, timeline, quality, and delivery outcomes.
• Opportunity to improve onboarding, service, and delivery processes based on customer feedback.

Hiring process

• HR interview.
• Interview with Hiring Manager and Hiring Team.
• Final meeting with Regional HR Lead (optional), then offer stage and reference check.