Technical Support Engineer (Cybersecurity)

Location: Raleigh, United States

Company

hirify.global develops cybersecurity products and provides secure cloud-based security solutions for enterprise customers.

What you will do

• Resolve global customer and partner technical support requests across the customer service lifecycle.
• Provide support by phone, email, and WebEx for the hirify.global product portfolio and its integrations with customer environments.
• Diagnose networking, operating system, server, database, and security technology issues.
• Review packet captures, query Splunk logs, and generate reports or dashboards to investigate incidents.
• Collaborate with Customer Service, Engineering, Finance, Sales, Alliances, and Operations to maintain customer satisfaction.

Requirements

• Bachelor of Science in Computer Science or equivalent experience.
• 3+ years of experience in a technical support role.
• Enterprise Unix/Linux experience and a strong Windows foundation.
• In-depth knowledge of TCP/IP, LAN/WAN infrastructure, DNS, ACLs, CIFS, SSH, and server/client configuration.
• Experience with IIS, BIND, Apache, Active Directory, WINS, Samba, firewalls, intrusion detection systems, and network vulnerability scanners.
• Strong troubleshooting, analytical, written, and verbal communication skills.

Nice to have

• CISSP, CEH, CompTIA Security+, CCNA, or MCSE certification.
• Spanish or Portuguese language skills.
• Systems management experience with KACE or GPO deployments.
• API support, Regex, Bash, or Python scripting experience.
• Experience with web server software, Salesforce, JIRA, Oracle, or Microsoft SQL.

Culture & Benefits

• Collaborative environment focused on innovation and teamwork.
• Opportunities for internal career growth.
• Work supporting enterprise customers and partners in a highly secured environment.
• Equal Opportunity Employer.