Technical Support Engineer (Cybersecurity)

Location: Hybrid position based in San José, Costa Rica, with at least 2 days per week in the office.

Company

hirify.global is a cybersecurity product company providing agentless cyber exposure management and device security for enterprise organizations, governments, and critical infrastructure.

What you will do

• Provide second-level technical support for primarily US-based enterprise customers.
• Take ownership of customer cases and troubleshoot complex technical issues.
• Help customers use hirify.global products effectively through professional and proactive support.
• Support customer onboarding, deployment, and ongoing product development.
• Collaborate with Operations, R&D, Solution Architects, Product, Customer Success, and other teams.
• Lead or contribute to cross-functional projects with company-wide impact.

Requirements

• At least 2 years of experience in a similar technical support role.
• Required industry experience in cybersecurity, particularly network security or application security.
• Experience supporting enterprise customer accounts.
• Technical knowledge of TCP/IP and the application layer.
• Experience supporting Linux-based products, composing SQL queries, and working with databases.
• Excellent communication, customer service, and problem-solving skills.

Nice to have

• Experience with Docker or Kubernetes-based environments.
• Experience with Bash, Python, or equivalent scripting languages.
• BS degree in Computer Science or equivalent.
• Experience with ServiceNow.

Culture & Benefits

• Comprehensive health benefits.
• Discretionary time off and paid holidays.
• Monthly personal days.
• Inclusive and diverse workplace.
• Focus on work-life balance and professional growth.