Technical Account Manager Leader (Postgres)

Location: Remote, anywhere in the world

Company

Supabase provides an open-source-first Postgres development platform with integrated Database, Auth, Storage, Edge Functions, Realtime, and Vector Search services.

What you will do

• Lead the Technical Account Management function across the full named-account and partner-mapped account book.
• Hire, onboard, coach, and develop TAMs through regular 1:1s, development plans, feedback, and structured ramp programs.
• Own account coverage, quarterly assignment reviews, tier decisions, capacity exceptions, and resolution of coverage gaps.
• Ensure consistent architecture validation, configuration guidance, environment reviews, risk tracking, optimization, and customer adoption milestones.
• Coordinate complex, high-impact incidents across Support, Engineering, and Success, including root cause analysis and preventative actions.
• Represent portfolio-wide customer patterns to Product, Engineering, Sales, and Partnerships leadership while supporting retention and NRR.

Requirements

• Strong technical depth in database internals, scalability, security posture, and infrastructure trade-offs.
• Previous experience hiring, coaching, and developing a technical customer-facing team.
• Experience making portfolio-level coverage, prioritization, and account-tier decisions across a large account base.
• Ability to lead high-severity, multi-stakeholder escalations and communicate clearly with executives and technical teams.
• Background in engineering, SRE, or technical consulting, with experience leading a technical customer-facing team.
• Ability to work remotely from anywhere in the world.

Nice to have

• Experience with partner-mapped technical relationships and strategic AI, growth, or other partner tiers.
• Experience with Admin Studio, Grafana, Hex, pgAdmin, HubSpot, or Notion.

Culture & Benefits

• Fully remote, globally distributed work with no Supabase offices and access to a WeWork membership or coworking allowance.
• Asynchronous and flexible work environment.
• Employee ESOP and technology allowance.
• Health insurance coverage for employees and dependents wherever they are located.
• Annual company off-site and professional development allowance.
• Open-source-first culture with a distributed team across 60+ countries.