Enterprise Technical Account Manager (OCI)

Location: United States — Remote

Company

Bluehost provides an all-in-one platform with hosting, cloud services, tools, and support to help small businesses grow online.

What you will do

• Serve as the primary technical contact for premium Oracle Cloud Infrastructure customers and provide white-glove technical support.
• Lead customer onboarding by reviewing architecture, configuring OCI environments, and validating production readiness.
• Troubleshoot infrastructure, networking, compute, storage, virtualization, and cloud platform issues, including critical incidents through resolution.
• Provide guidance on high availability, disaster recovery, scalability, security, cost and performance optimization, networking, IAM, and observability.
• Conduct operational health reviews, identify risks and optimization opportunities, and drive customer success plans for strategic accounts.
• Coordinate escalations with operations, engineering, security, product, customer success, professional services, and sales engineering teams.

Requirements

• 5+ years of experience supporting enterprise cloud infrastructure.
• Experience administering Oracle Cloud Infrastructure, AWS, Azure, or Google Cloud.
• Strong knowledge of virtual networking, Linux administration, DNS, firewalls, virtual machines, storage, IAM, monitoring, backups, and disaster recovery.
• Experience managing customer-facing technical escalations and major incidents.
• Strong written and verbal communication, project management, and customer relationship skills.
• Must be based in the United States.

Nice to have

• OCI Architect or OCI Professional certification.
• Experience with hosting or managed infrastructure platforms.
• Familiarity with Kubernetes, containers, virtualization, and Infrastructure as Code, preferably Terraform.
• Experience supporting databases, web servers, and application hosting environments.

Culture & Benefits

• Work-life balance and an inclusive culture focused on belonging and diversity.
• Health insurance, HSA, medical, dental, and vision coverage.
• 401(k) matching, life and disability insurance, tuition reimbursement, and pet insurance.
• Generous vacation policy, learning and development opportunities, mentoring, and career growth.
• Employee affinity groups and programs supporting connection and professional development.