AI Engineering Manager (Marketing & Personalization AI)

Location: Remote, with locations listed as Cairo, Egypt and Istanbul, Turks and Caicos Islands.

Company

hirify.global is an AI-native customer experience platform serving more than 5,000 enterprises across MENA through conversational AI and omnichannel engagement solutions.

What you will do

• Own the architecture, technical design, integration, and roadmap for marketing and personalization AI.
• Build and improve audience segmentation, propensity and churn models, recommendation engines, next-best-action systems, and campaign and send-time optimization.
• Lead the development of generative AI capabilities for personalized content, including model training, validation, deployment, and experimentation.
• Contribute hands-on through coding, prototyping, code reviews, performance optimization, and technical problem-solving.
• Lead, mentor, and grow a team of AI engineers while setting performance expectations and supporting career development.
• Partner with Product Managers, Data Scientists, platform, infrastructure, DevOps, and other engineering teams to deliver scalable production systems and monitor business impact.

Requirements

• Bachelor’s or master’s degree in Computer Science, Engineering, or a related field.
• 8+ years of software development experience, including at least 3 years in AI/ML engineering.
• Production experience with marketing or personalization AI, including recommendation systems, segmentation, propensity or churn modeling, real-time decisioning, or campaign optimization.
• Experience leading, mentoring, or managing engineering teams and working with Python, TensorFlow or PyTorch, cloud platforms, CI/CD, and production-grade model deployment.
• Strong knowledge of experimentation, A/B testing, uplift modeling, model evaluation, and metrics such as conversion, engagement, retention, and ROAS.
• Experience with software architecture, system design, MLOps, generative AI, LLMs, and RAG.

Nice to have

• Experience with MarTech ecosystems, CDPs, campaign orchestration, marketing automation, or CPaaS and omnichannel messaging platforms.
• Experience with Hugging Face Transformers, PEFT, tokenizers, and model hubs.
• Rust experience for performance-critical AI services and high-throughput data pipelines.
• Arabic NLP experience or familiarity with the MENA market.
• Experience scaling teams and systems in a high-growth SaaS environment.

Culture & Benefits

• Collaborative, inclusive environment focused on innovation, continuous learning, and engineering excellence.
• Competitive salary and bonus.
• hirify.global share scheme.
• 30 holiday days after the first anniversary and a day off for your birthday.
• Up to 25 days per year working from anywhere in the world.
• Paid leave for new parents.