20 часов назад
Customer Success Manager - Slack
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager - Slack (SaaS/AI): Driving Slack adoption, customer value, and renewal outcomes for strategic customers through maturity assessments, adoption roadmaps, stakeholder advisory, and technical health monitoring with an accent on business-value alignment, platform governance, and AI-assisted customer success. Focus on tracking usage metrics, coordinating major incident response, identifying underutilized entitlements, and translating complex automation, data, routing, and integration issues into actionable customer plans.
Location: Sydney, Australia
Company
operates within Salesforce, an AI CRM and enterprise software company focused on customer success, workplace collaboration, and agentic AI.
What you will do
- Guide strategic customers through launches, adoption programs, maturity assessments, and success roadmaps.
- Own the Signature Success Plan experience, coordinating deliverables and supporting renewal and expansion.
- Advise business and technical stakeholders on governance, channel structures, workspace organization, and collaboration best practices.
- Track active users, messages, channel engagement, app usage, contracted entitlements, and other adoption indicators.
- Monitor technical health, conduct quarterly feature reviews, provide release recommendations, and coordinate responses to major incidents.
- Partner with Sales, Engineering, Product Management, and technical resources to resolve customer challenges and identify growth opportunities.
Requirements
- 3+ years of relevant experience in Customer Success, SaaS platform use, or a related field.
- Strong consulting, communication, facilitation, objection-handling, and executive stakeholder management skills.
- Ability to translate technical concepts into business terms and align platform capabilities with customer priorities.
- 3–4 years of direct experience working on , including familiarity with best practices.
- Certified Admin Certification required.
- Knowledge of Channels & Collaboration, Canvas, Lists, Integrations, Workflow Builder, and Workspace Administration.
Nice to have
- Salesforce certifications such as AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, or Agentblazer.
Culture & Benefits
- Benefits and resources designed to support balance and personal well-being.
- AI agents and Agentforce tools support productivity and impact.
- Access to learning activities, mentoring, and Agentblazer training and certifications.
- Inclusive workplace with equal-opportunity employment practices.
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