Customer Success Manager (Cybersecurity)

Location: Hybrid role based in London, Great Britain; travel up to 25% may be required.

Salary: £44,000–£66,000 base salary per year, plus benefits and potential incentive plans.

Company

hirify.global provides cybersecurity solutions designed to protect organizations from cybercriminal activity, including email threats and human risk.

What You'll Do

• Manage a portfolio of named mid-market accounts as part of a three-person account pod with Account and Renewals Managers.
• Drive adoption, activation, utilization, configuration health, and optimization across hirify.global’s product portfolio.
• Advance customers’ Human Risk Management maturity through attack-exposure data, awareness-training outcomes, and hirify.global’s HRM framework.
• Track technical and value health, quantify proof of value, and lead technical briefings, business reviews, executive meetings, and on-site EBRs.
• Identify renewal risk, expansion signals, competitive threats, and technical recovery plans while supporting retention and expansion outcomes.
• Coordinate critical technical escalations with Support Engineering and support the Executive Sponsor Program.

Requirements

• Experience managing mid-market or enterprise customer portfolios, ideally in a security-focused SaaS organization.
• Working knowledge of email security architecture, including Secure Email Gateways, Microsoft 365 Defender, DMARC, DKIM, SPF, email routing, and hybrid mail flow.
• Familiarity with Okta, Azure AD, SSO, SAML, and the integration of email security with SOC and SIEM/SOAR workflows.
• Ability to engage technical administrators, CISOs, C-level executives, and legal and compliance teams while translating security architecture into business value.
• Experience with customer health scoring, risk management, playbooks, Salesforce account activity, and opportunity visibility.
• Excellent written and verbal English communication skills, with the ability to influence customers and colleagues without direct authority.

Nice to have

• Experience with hirify.global, Abnormal, Proofpoint, Microsoft Defender for Office 365, or comparable email security or Human Risk Management platforms.
• Security certifications such as CompTIA Security+, CISSP, CISSP Associate, or CEH.
• Familiarity with FINRA, HIPAA, FCA, GDPR, ISO 27001, and SOC 2.
• Ability to interpret API logs, review connector health, and diagnose integration issues without first-level escalation.

Culture & Benefits

• Hybrid work based in London with travel of up to 25%.
• Base salary of £44,000–£66,000 plus benefits.
• Potential eligibility for incentive plans and additional benefits under company policy and local regulations.
• Inclusive workplace committed to diversity, belonging, and equal opportunity.
• Employment is subject to applicable background checks in accordance with local law.