Sr. Manager, Business Analysis (Customer Centric Planning)

Location: Taipei, Taiwan

Updated: August 4, 2026

Company

An e-commerce and technology business focused on customer-centric planning, analytics, and growth.

What you will do

• Define and execute the end-to-end analytics roadmap for customer-centric planning.
• Lead, mentor, and scale a team of data and business analysts while setting KPIs and analytical best practices.
• Partner with Growth Marketing, Operations, Product, and executive leadership to turn complex insights into business strategies.
• Oversee root-cause and impact analysis to improve operational efficiency and customer experience.
• Establish metrics, goals, frameworks, and success criteria for large-scale cross-functional programs and project portfolios.
• Guide executive dashboards, analytical frameworks, and data pipelines to ensure scalable and consistent metrics.

Requirements

• 6+ years of experience in business analysis, data analytics, or business intelligence.
• 2+ years of direct people management or substantial matrix management experience.
• Experience building analytics roadmaps, leading cross-functional initiatives, and influencing senior executive decisions.
• Hands-on proficiency in SQL and advanced analytics tools, with experience designing executive dashboards using tools such as Power BI or Tableau.
• Ability to manage multiple complex projects and resolve cross-departmental conflicts.
• Excellent written and verbal English communication skills required for communicating insights to non-technical executive audiences.

Nice to have

• Experience leading analytics in large-scale e-commerce operations, marketplaces, or rapid-growth technology environments.
• Background in customer experience management, process optimization, or growth marketing analytics.

Culture & Benefits

• Strategic collaboration with senior business leaders and cross-functional teams.
• Opportunity to influence company-wide customer experience and growth initiatives.
• Work in an ambiguous environment with end-to-end ownership of analytics strategy and execution.