Associate Director of Client Initiatives

Location: San Francisco, United States

Annual salary: $200,000–$240,000

Company

hirify.global is a law firm with a Marketing and Client Development team focused on client growth, business development, and client experience.

What you will do

• Lead client listening programs, gather feedback, identify themes, and surface growth opportunities.
• Scale win/loss debriefs and develop insights into client needs, market trends, and emerging growth areas.
• Translate client and market research into actionable recommendations for Business Development, Marketing, and firm leadership.
• Design and manage national strategic programs, including priority account programs and account development frameworks.
• Establish governance, tools, templates, playbooks, and repeatable processes for consistent execution across regions and teams.
• Track program adoption and outcomes, refine priorities, and supervise, mentor, and develop direct reports.

Requirements

• 8+ years of directly relevant exempt-level experience, including 4+ years of management experience.
• Experience building executive-ready dashboards with data visualization tools such as Power BI.
• Strong data manipulation skills for quantitative metrics and qualitative sentiment analysis.
• Strong working knowledge of enterprise CRM ecosystems such as Salesforce and hands-on experience administering feedback and survey platforms such as Qualtrics.
• Proven leadership, communication, presentation, organization, judgment, and problem-solving skills.
• Bachelor’s degree; ability to work extended or weekend hours and travel as required.

Nice to have

• Previous legal industry or professional services experience.

Culture & Benefits

• Competitive compensation and a comprehensive benefits package.
• Medical, dental, vision, health savings account, flexible spending, commuter, life insurance, and long-term care benefits.
• 25 days of paid time off and 10 paid holidays annually.
• Parental leave, fertility benefits, backup care, and other family support benefits.
• Firm-paid life insurance, AD&D, long-term disability, and short-term medical benefits.