NOC Manager (Network Operations)

Location: Mexico City; hybrid workplace

Company

hirify.global provides global network services and connectivity infrastructure focused on reliable, high-performance customer-facing services.

What you will do

• Lead, mentor, and develop Network Operations Centre Engineers in the NAM region.
• Direct proactive network monitoring, fault management, service assurance, and operational escalation.
• Manage major incidents, critical outages, and customer-impacting events while coordinating Network Operations, Engineering, Customer Support, Service Delivery, suppliers, and leadership.
• Develop network reliability strategies, improve operational readiness, and reduce recurring incidents.
• Establish supplier governance frameworks covering performance, KPIs, SLAs, scorecards, and remediation commitments.
• Build operational reporting and dashboards using tools such as Power BI and Jira.

Requirements

• Strong experience in network operations, incident management, service assurance, production network environments, and operational escalation.
• Experience supporting complex network infrastructure and resolving technical incidents with engineering teams and subject-matter experts.
• Understanding of monitoring, ticketing, escalation management, operational support, and service performance processes.
• Ability to analyse operational data, identify reliability trends and recurring issues, and drive improvements.
• Strategic leadership, stakeholder management, decision-making under pressure, coaching, and cross-functional collaboration skills.
• Ability to work flexible hours when required for critical operational activities and global teams.

Culture & Benefits

• Paid birthday leave and vacation bonus.
• Training allowance and five days of paid study leave annually.
• Annual 5% performance-based incentive bonus in addition to base salary.
• Health, wellness, and mental well-being programs.
• Recognition programs and clear career progression opportunities.
• Flexible multi-shift work supporting continuous customer operations across regions and time zones.

Hiring process

• Candidates who meet the selection criteria will be invited to an interview.
• Applications are treated confidentially; recruitment agencies are not accepted.