ISP Network Support Engineer (BGP, MikroTik, SD-WAN)

TL;DR

ISP Network Support Engineer (BGP, MikroTik, SD-WAN): Supporting and troubleshooting production ISP infrastructure across fiber, fixed wireless, bonded WAN, Starlink, and SD-WAN deployments with an accent on routing, failover, wireless backhaul, and high availability. Focus on diagnosing complex connectivity issues, configuring MikroTik and Peplink environments, resolving BGP/OSPF and VoIP problems, and maintaining reliable customer-facing network services.

Location: Remote from Costa Rica, Mexico, or Colombia; working hours aligned with U.S. business hours. Rotating after-hours emergency support is required approximately one week per month.

Company

hirify.global is recruiting for a client requiring customer-facing ISP network support and production network operations.

What you will do

• Diagnose customer connectivity, latency, packet loss, routing, WAN, failover, VPN, VLAN, wireless, and VoIP issues.
• Configure and maintain routers, firewalls, VLANs, NAT, QoS, VPNs, MikroTik RouterOS, and Peplink SpeedFusion environments.
• Monitor and operate edge routing, wireless backhaul, bonded WAN, and core ISP infrastructure.
• Support Cambium, Ubiquiti, Siklu, Aviat, PTP/PMP, mmWave, Starlink, and hybrid WAN deployments.
• Provision customer connections and maintain network diagrams, IP documentation, configuration backups, and troubleshooting records.
• Coordinate with engineering and field teams while communicating technical findings and resolutions to customers.

Requirements

• Hands-on experience in an ISP, WISP, FTTH, MSP, or similar production network environment.
• Strong knowledge of routing, switching, WAN connectivity, failover systems, TCP/IP, NAT, QoS, VLANs, BGP, and OSPF.
• Experience configuring routers, firewalls, VLANs, and VPNs and troubleshooting live production network issues methodically.
• Strong written and verbal English communication skills for technical and customer-facing work.
• Ability to work independently in a remote environment and participate in rotating after-hours emergency support.

Nice to have

• MikroTik RouterOS, Peplink SpeedFusion, and InControl2 experience.
• Experience with Cambium, Ubiquiti, Siklu, Aviat, fixed wireless, WISP deployments, PTP/PMP, or mmWave backhaul.
• Starlink, hybrid WAN, multi-WAN, high-availability, SIP, VoIP, and voice-quality optimization experience.

Culture & Benefits

• Fully remote work aligned with U.S. business hours.
• Hands-on access to live ISP/WISP production infrastructure rather than laboratory-only environments.
• Technical ownership across customer troubleshooting and infrastructure operations.
• Exposure to modern connectivity technologies including Starlink, hybrid WAN, SD-WAN, and wireless backhaul.
• Growth opportunities toward Senior Network Engineer, ISP Network Engineer, Infrastructure Engineer, Network Operations Lead, or Network Architect roles.

Hiring process

• Initial screening call.
• Technical interview and practical network troubleshooting scenario.
• Final interview followed by offer and onboarding.