Client Engagement Representative (Banking)

Location: On-site full-time in Vancouver, BC, at Vancouver-Victoria Dr & 41St

Company

hirify.global is a relationship-oriented bank providing personal and business banking services.

What you will do

• Serve as the first point of contact for clients entering the banking centre.
• Engage clients to understand their immediate banking needs and identify opportunities.
• Help clients manage their accounts and banking products.
• Introduce clients to mobile banking applications and support their use of digital tools.
• Connect clients with the appropriate hirify.global team members to help them reach their goals.
• Take accountability for client issues and collaborate on effective solutions.

Requirements

• Legally eligible to work at the specified location in Canada; a valid work or study permit may be required.
• Knowledge of financial services products and day-to-day banking needs.
• Client service, customer engagement, and problem-solving skills.
• Ability to adapt to evolving technologies and assist clients with digital banking tools.
• Willingness to learn and collaborate in an inclusive team environment.

Culture & Benefits

• Full-time regular employment with a 37.5-hour work week.
• Competitive salary, incentive pay, banking benefits, and a benefits program, subject to plan terms.
• Defined benefit pension plan and employee share purchase plan, subject to plan terms.
• Vacation offering, wellbeing support, and a points-based employee recognition program.
• Paid Purpose Day for personal growth and development.
• Inclusive and accessible workplace with accommodation support during the hiring process.

Hiring process

• An attribute-based assessment and additional skills tests may be required.
• French proficiency testing may be requested where applicable.
• Artificial intelligence tools may be used during recruitment.