Partner Experience Manager (FinTech)

Location: Cincinnati, Ohio, United States

Company

hirify.global provides payment technology and software solutions for buyers, sellers, financial institutions, and cardholders worldwide.

What you will do

• Serve as the primary contact for complex partner inquiries and issues.
• Provide advanced troubleshooting for products, authorizations, settlement, funding, reporting, onboarding, and POS devices.
• Guide partners on platform configuration, integrations, workflows, new features, and self-service options.
• Coordinate with Technical Account Management, Product, Engineering, Relationship, and Sales teams to drive issues to resolution.
• Document interactions and resolutions, identify recurring issue trends, and recommend workflow or product improvements.
• Track response, resolution, and satisfaction metrics and use ticket data to identify opportunities for product enhancements.

Requirements

• Bachelor’s degree in Business, Finance, Technology, or a related field.
• 5+ years of experience in Partner Success, Customer Success, Account Management, or related roles.
• Experience in a B2B SaaS or FinTech environment.
• Strong understanding of SaaS platforms, payment systems, and/or financial technology solutions.
• Exceptional communication, relationship-building, problem-solving, and analytical skills.
• Experience with CRM and partner success tools such as Zendesk, Gainsight, Salesforce, or HubSpot.

Culture & Benefits

• Partner Experience teams represent hirify.global in interactions with partners.
• Culture emphasizes customer focus, curiosity, creative problem-solving, empowerment, and continuous improvement.
• Participation in training, team meetings, brainstorming sessions, and service improvement initiatives.