Customer Operations Associate (Fintech)

Location: Salt Lake City, Utah; must work from the Draper office 3–4 days per week. Some shifts may start at 6:00 AM Mountain Time.

Company

A fintech startup building digital B2B card payments and spend management products for commercial fleets, vehicles, and drivers.

What you will do

• Manage customer service activity through relationship-building, product knowledge, responsiveness, and reliable execution.
• Implement and onboard new customers, provide product training, and drive adoption and retention.
• Understand customer requirements, explain relevant product functionality, and troubleshoot issues.
• Handle escalations and coordinate with Account Management, Product, and Engineering to resolve customer questions.
• Track enhancement requests and act as the voice of the customer by sharing feedback that improves customer value and satisfaction.
• Help operationalize customer engagement and service processes using the customer success platform.

Requirements

• Ability to work from the Draper office 3–4 days per week.
• Ability to work flexible hours, including starts at 6:00 AM Mountain Time on some days.
• Excellent written and verbal communication skills.
• Strategic thinking, problem-solving, prioritization, and the ability to work in a fast-paced environment.
• Service-oriented mindset, initiative, and a focus on creating positive customer outcomes.
• Ability to support customers primarily by phone and occasionally by email and text message.

Culture & Benefits

• Growth and career development opportunities in a growing Utah organization.
• Medical, dental, and vision insurance.
• Flexible paid time off, including vacation, personal well-being days, and paid holidays.
• Paid parental leave and a company-sponsored 401(k).
• Financial wellness resources, including webinars and access to an equity tax advisory service.
• $400 home-office accessories allowance and free lunch every Friday.