Sr. Client Service Representative

Location: On-site full-time at Nepean-Barrhaven Town Centre in Nepean, Ontario, Canada; flexibility to work at multiple banking centres within a reasonable travel distance is required.

Company

hirify.global is a relationship-oriented bank providing personal and business banking services.

What you will do

• Support clients with day-to-day banking needs, accounts, financial products, and transactions.
• Answer client questions and resolve issues by listening, asking questions, and taking ownership.
• Connect clients with the appropriate hirify.global specialists to support their financial goals.
• Introduce clients to mobile banking applications and help them manage their banking needs digitally.
• Work banking centre hours, including evenings and weekends when required.

Requirements

• Legal eligibility to work in Canada at the specified location is required; a valid work or study permit may be required.
• Experience or expertise in financial services products and customer service.
• Strong client engagement, interpersonal communication, empathy, and problem-solving skills.
• Digital literacy and the ability to explain mobile banking applications to clients.
• Flexibility to work onsite, variable banking centre hours, and across multiple nearby banking centres.

Culture & Benefits

• Competitive salary and incentive pay.
• Banking benefits, a benefits program, and a defined benefit pension plan, subject to plan terms.
• Employee share purchase plan, vacation offering, and wellbeing support.
• Paid Purpose Day for personal growth and development.
• Inclusive workplace with accessibility support and employee recognition programs.

Hiring process

• Candidate assessments may include attribute-based assessments and skills tests, including French proficiency testing where applicable.
• Artificial intelligence tools may be used during the recruitment process.