Technical Support Specialist

Location: Hybrid, based out of office hubs in San Francisco, New York City, or Salt Lake City; in-person collaboration 3 days per week

Salary: $80K–$100K annually plus equity

Company

Tax automation platform that connects billing and payment systems to automate tax monitoring, calculations, and filing for software businesses operating across US states and international markets.

What you will do

• Provide daily technical and product support to customers.
• Become an expert in the product and support processes to resolve customer questions.
• Work with Technical Solutions Engineering to expand the technical support resolution rate.
• Create and improve internal and help center technical documentation.
• Collaborate with engineering and product teams to communicate customer issues, prepare detailed bug reports, and troubleshoot technical problems.
• Use AI-assisted tools and approaches to improve response quality and documentation across multiple knowledge bases.

Requirements

• Proven experience in a product support role, preferably in the software or technology industry.
• Strong technical support background and a customer-centric approach.
• Experience collaborating with product and engineering teams to improve products and internal tools.
• Ability to proactively solve challenging customer and stakeholder problems.
• Strong communication skills and the ability to explain complex concepts clearly and concisely.

Nice to have

• Experience building on Zendesk.

Culture & Benefits

• Equity opportunity in an early-stage startup with established product-market fit.
• Medical, dental, and vision insurance covered 100%.
• Daily lunch and snacks at office hubs.
• Annual learning and development stipend for books, courses, and conferences.
• Home internet, wellness, and home office setup reimbursement stipends.
• Flexible sick benefits, One Medical membership, and annual team off-sites.