Software Support Specialist

Location: Denver, Colorado, USA; onsite partner and trade-show support and some travel may be required.

Salary: $65,000–$90,000 USD per year

Company

Global technology company developing software and robotic automation systems for order fulfillment across nearly 60 countries.

What you will do

• Respond to incident, spare-part, warranty, delivery-quality, and robot-repair cases.
• Provide technical assistance and onsite support to partners and at trade shows across hirify.global modules.
• Diagnose complex software, cloud, web-application, and network issues using scripting and log analysis.
• Create knowledge-base articles, training materials, and knowledge-sharing presentations.
• Collaborate with Sales, R&D, and other internal teams to improve service readiness and share partner feedback.
• Participate in KPI tracking, weekly technical-support meetings, the on-call rotation, and occasional travel.

Requirements

• 4+ years of experience in software technical support or SaaS application support.
• Experience troubleshooting web-based applications, cloud platforms, or software products.
• Familiarity with scripting, log analysis, and network troubleshooting.
• Knowledge of analytical tools for KPI tracking and case-tracking tools.
• Bachelor's degree in a relevant field.
• Ability to explain technical concepts, analyze complex problems, and maintain a calm approach under pressure.

Nice to have

• Experience using AI to build solutions that improve efficiency.

Culture & Benefits

• Medical, dental, and vision insurance plans.
• Health Savings Account with a company contribution.
• Paid time off, 12 holidays, paid exercise and volunteer time, and paid parental leave.
• 401(k) plan with employer match and discretionary profit-sharing contribution.
• Educational assistance, professional development, and mentorship or coaching programs.
• Life, disability, and employee assistance insurance programs.